Operations Courses

Courses / Operations

Medic Monthly

Course Name Course Description Hours
Customer Service The goal of this installment of Medic Monthly is to educate the first responder/EMT/paramedic about the importance of customer service. 1
EMS Lawsuits – Patient Restraints The goal of this installment of Medic Monthly is to educate the first responder/EMT/paramedic about the management of the patient requiring physical restraint. 1
EMS Lawsuits – Documentation/Patient Refusals The goal of this month’s edition of Medic Monthly is to educate the Paramedic about the management of patients that want to refuse care or transport. 1
EMS Response to Active Shooter Events This one-hour Medic Monthly course provides instruction on Responses to Active Shooter Incidents. 1
Patient Communication During Disasters This one-hour Medic Monthly course provides instruction on patient communication during disasters and how to interact with individuals who are emotionally and physically overwhelmed. 1
Scene Safety The goal of this edition of the Medic Monthly is to educate the EMR/EMT about the importance of Scene Safety. 1
The Art of Patient Refusal The goal of this month’s edition of Medic Monthly is to educate the Paramedic about patients who refuse care. 1
The Obese Patient The goal of this installment of Medic Monthly is to educate the first responder/EMT/paramedic about the management of the obese EMS patient. 1

EMT Interactive

Course Name Course Description Hours
Module 1: EMS Systems EMS Systems explains how you can prepare to handle EMS systems. 1.5
Module 2: Workforce Safety and Wellness This course covers the National EMS Education Standard Competencies for workplace safety which includes: Standard safety precautions, Personal protective equipment, Stress Management, Dealing with death and dying, Prevention of response-related injuries and Prevention of work-related injuries. 0.5
Module 3: Medical, Legal and Ethical Issues This course follows the National EMS Education Standard Competencies in regards to medical, legal and ethical issues. The content defines what consent is and how it relates to decision making. It also explains local EMS system protocols for using forcible restraint and your role and obligations if a patient refuses treatment or transport. Finally, it discusses the relationship between patient communications, confidentiality, and the Health Insurance Portability and Accountability Act. (HIPAA) 0.5
Module 4: Communications and Documentation This course discusses the techniques of effective verbal communication. It gives the EMT information on skills that should be used to communicate with family members, bystanders, people from other agencies, and hospital personnel. It also focuses on special considerations in communicating with older people, children, patients who are hard of hearing, visually impaired patients, and non-English-speaking patients. 1.5
Module 8: Lifting and Moving Patients This course explains the need and use of the most common patient-moving equipment, the stretcher, and backboard. It also demonstrates the technical skills and general considerations required of EMTs during safe patient handling. 0.5
Module 35: Geriatric Emergencies This course defines the impact of age-related changes on assessment and care. You will learn about the changes associated with aging, psycho-social aspects of aging and age-related evaluation and treatment modifications for the primary or common geriatric diseases and emergencies. This course content will define the term geriatrics and some of the special aspects of the lives of older people. Also how to understand generational considerations when communicating with a geriatric patient. 1
Module 37: Transport Operations This course explains the different equipment that many of today’s ambulances are equipped with to include state-of-the-art technology. This technology can greatly aid in directing the route and mode of response of the ambulance. It is also distracting and, therefore, potentially places the crew at higher risk for crashes. Additional course focus includes following all safety guidelines, the emphasis on the rapid response that may place the EMT in great danger while responding to calls. 0.5
Module 38: Vehicle Extrication and Special Rescue This course explains the responsibilities of an EMT during a patient rescue and vehicle extrication. It also discusses how to ensure safety at the scene of a rescue incident, including scene size-up and the selection of the proper personal protective equipment and additional necessary gear. An additional focus of the training is real life examples of vehicle safety components that may be hazardous to both EMTs and patients following a collision and how to mitigate their dangers. 1
Module 39: Incident Management This course defines the knowledge of operational roles and responsibilities to ensure patient, public, and personnel safety during Mass-Casualty Incidents Due to Terrorism or Disasters. It defines international terrorism and domestic terrorism; including examples of incidents that have been caused by each one. 2
Module 40: Terrorism Response and Disaster Management This course defines the knowledge of operational roles and responsibilities to ensure patient, public, and personnel safety during Mass-Casualty Incidents Due to Terrorism or Disasters. It defines international terrorism and domestic terrorism; including examples of incidents that have been caused by each one. 0.5

Paramedic Interactive

Course Name Course Description Hours
Module 1: EMS Systems EMS Systems explains how you can prepare to handle EMS systems. 1.5
Module 2: Workforce Safety and Wellness Workforce Safety and Wellness explains how you can prepare to handle workforce safety and wellness. 1.5
Module 4: Medical, Legal and Ethical Issues Medical, Legal, and Ethical Issues explains how you can prepare to handle medical, legal, and ethical issues. 2.5
Module 5: EMS Communications Communications explains how you can prepare to handle EMS communications. 1
Module 6: Documentation Documentation explains how you can prepare to handle EMS documentation. 1
Module 44: Geriatric Emergencies Geriatric Emergencies explains how you can prepare to handle the patient with geriatric emergencies. 4
Module 46: Transport Operations Transport Operations explains how you can prepare to handle transport operations. 1
Module 47: Incident Management and Multiple Casualty Incidents Incident Management and Multiple-Casualty Incidents explains how you can prepare to manage multiple-casualty incidents. 1
Module 48: Vehicle Extrication and Special Rescue Vehicle Extrication and Special Rescue explains how you can prepare to handle vehicle extrication and special rescue situations. 2.5
Module 49: Hazardous Materials Materials explains how you can prepare to handle hazardous material situations. 1.5
Module 50: Terrorism Terrorism explains how you can prepare to handle a terrorism situation. 1
Module 51: Disaster Response Disaster Response explains how you can prepare to handle a disaster response situation. 1.5
Module 52: Crime Scene Awareness Crime Scene Awareness explains how you can prepare to handle and be aware of a possible crime scene. 1